How to Communicate Effectively with Your Manufacturer

What to Send, How Often, and Why It Matters

If you want a smooth manufacturing experience, great communication is non-negotiable. Whether you're creating a new collection or reordering bestsellers, how you communicate with your manufacturer can make or break timelines, quality, and cost.

At [smpl], we make production easier—but the best results always come from brands that stay proactive, clear, and structured. Here’s what you need to know.

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1. Send Production-Ready Materials

Manufacturers aren't mind readers. If you don’t send the right files, they’ll guess—or worse, delay.

What to send:

• Tech packs (complete with measurements, materials, colors, and trim details)

• 3D renderings or flat sketches for design clarity

• Bill of Materials (BOM) for all fabric, trims, and packaging

• Sizing chart with tolerances

• Label and print artwork files (preferably in vector format: .AI, .PDF, .EPS)

Pro tip: Make sure files are clearly named, organized by product/SKU, and compressed into a single folder or drive link. Chaos on your end = delays on ours.

2. Communicate Early and Often

Too many brands go silent after placing an order. Don’t. Staying in sync with your manufacturer helps avoid last-minute surprises.

Key stages to check in:

• Sampling phase: Approve prototypes quickly and clearly. Provide feedback with images or markup notes.

• Pre-production: Confirm final specs and sign off on lab dips, trims, and packaging.

• During production: Ask for regular photo/video updates, especially for large orders or new designs.

• Before shipping: Confirm shipping method, packaging format, and destination details.

3. Be Clear, Not Complicated

Long paragraphs and unclear messages lead to confusion and production errors.

Instead:

• Use bullet points and numbered lists

• Share reference photos

• Ask yes/no questions when confirming details

• Avoid vague phrases like “make it a bit looser” — be specific: “increase chest width by 2 cm”

If you’re not sure how to phrase something, just ask—we’ll help you clarify before mistakes happen.

4. Be Respectful of Time Zones and Working Days

Most apparel manufacturing happens across time zones. If your factory is overseas, expect a 12–24 hour delay in replies—especially during holidays or peak seasons.

Avoid panic emails or triple messages. Instead:

• Consolidate questions into one clear message

• Note urgency levels where needed

• Be patient, but persistent if responses are overdue

5. Choose the Right Partner

The right manufacturer doesn’t just take orders—they act like a partner.

At [smpl], we simplify the process by helping you organize tech packs, prep production files, and communicate clearly at every step. That’s what makes us a full-service production partner—not just a supplier.

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Treat It Like a Collaboration

Great production is a team sport. The clearer your input, the better the output.

Want help organizing your files or refining your communication? That’s what we’re here for. Reach out—we’ll keep it smpl.